We cannot cancel any orders once they have been placed.
Welcome to the Kheyooot FAQ page! Here, you’ll find answers to common questions about our products, services, and policies.
Frequently asked questions
How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, follow the checkout process to complete your order.
What payment methods do you accept?
We accept payments from major credit card companies including Visa and Mastercard, as well as Apple Pay.
We also accept payment on delivery within Bahrain, through cash and Benefit Pay.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s site.
What is your return policy?
We accept returns within 3 of receiving your order within Bahrain. We do not currently accept return outside of Bahrain, unless the items are faulty. Items must be in their original condition. For more details, please refer to our Return Policy page.
Do you offer international shipping?
Yes, we ship worldwide! During checkout, you can select your country to see shipping options and rates. If your country is not listed, please contact us at care@kheyooot.com.
I want an item that is out-of-stock – what do I do?
Please email us your request at care@kheyooot.com
What do I do if an item arrives faulty or incorrect?
Please email our customer service team at care@kheyooot.com with your order number along with any details, images or exchange preferences.
I ordered a Kheyooot piece from a third party store / platform, can I return it here?
You have to return your item to the same store you purchased from.
How can I contact customer support?
You can reach our customer support team at care@kheyooot.com or through our contact form on the website. We aim to respond to all inquiries within 48-72 hours – please allow us longer time during busier periods and holidays.
Can I become a stockist of Kheyooot products?
Absolutely! We welcome inquiries from retailers interested in stocking our products. Please contact us at partnerships@kheyooot.com for more information about collaborations and partnership opportunities.
